Frequently Asked Questions
Do you have any doubts?
Here are some of the most common questions asked by users?
How can I buy tickets for your concerts?
Go to ww.mineria.org.mx/concerts, select the event you are interested in and click on buy tickets. The site will send you to the concert platform.
How can I contact you?
Send us an e-mail to contacto@mineria.org,mx
How can I register with Amigos de Minería?
Registering with Amigos de Minería is simple:
- Visit our registration page at: https://mineria.org.mx/amigos-de-mineria/
- Complete the form with the requested information.
- Complete your payment
- Click "Sign Up" and verify your account using the email we'll send you.
Is it safe to provide my personal data on this site?
The security of your data is our priority. This website is regulated under the Personal Data Protection Act, we invite you to consult our privacy notice here: https: //mineria.org.mx/aviso-legal/
How do I reset my password if I forgot it?
- Go to the login page.
- Click "I forgot my password" and enter your email address.
- You will receive an email with instructions on how to reset your password.
What are the accepted payment methods?
We accept payments via debit card, credit card and PayPal. All transactions are safe and secure. See our privacy notice: https://mineria.org.mx/aviso-de-privacidad/
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time. Go to the Mining Friends menu, locate the Manage Subscriptions tab in your account and follow the instructions to cancel.
How can I contact customer service?
You can contact our customer service department at contacto@mineria.org.mx.
What are the site's privacy and security policies?
Our privacy and security policies are detailed here: https://mineria.org.mx/aviso-de-privacidad/
We guarantee the confidentiality and security of your data.
How does the shipping and delivery process work?
After placing your order, we will be preparing your package through our parcel services and we will notify you by email the status of your delivery.
Can I return or exchange a product?
Send us an email to contacto@mineria.org.mx to consult the exchange process, as well as the terms and conditions.
We do not accept returns.
Are there any additional fees beyond the price of the product?
The price of the product includes taxes and shipping is charged separately. You will be able to see the final amount reflected at checkout. There are no hidden fees; all information is clearly specified during the purchase process.
How can I update my account information?
To update your account information, log in and go to the Account Settings section, where you can modify details such as shipping address or payment information.
